We hope you’re happy with your Plexi Shock purchase. However, if you have changed your mind, your product is damaged or doesn’t show the characteristics specified on the website, simply drop us a line within 14 days of receiving your purchase and include a note with your contact details, order number and the reason for your return.
The items must be unworn, in their original packaging and wrapped carefully so they don’t get damaged on their journey. We recommend you send your item using a tracked service to the address specified in the email we’ll send to you.
Returns and exchanges can take up to 14 days to complete.
Christmas gift returns – Over Christmas, we know you might need a little longer to return any unsuitable gifts, so from 16th November we’ll accept any returns for a refund or exchange until 9th January 2016.
Under the EU law, you have the right to cancel your order within 14 days of receiving your purchase. Please just let us know in writing that you would like to cancel your order, return the items to us within a further 14 days and once we receive the items back in the post from you we will issue you with a refund.
I'VE RECEIVED A FAULTY ITEM.
We make all of our jewellery by hand and check every piece carefully. However, if a fault does arise, we want to put it right. If we can’t replace the item we will offer you an exchange, credit note or refund.
Just send the faulty item back to us using a tracked service and we’ll be happy to refund your postage costs. Please wrap the item carefully to avoid any further damage and don’t forget to include a note with your contact details and order number.
I'VE RECEIVED A BROKEN ITEM.
Don’t worry, we might be able to fix it. Follow these 3 easy steps to find out if we can repair your jewellery.
1. Contact us via the form and after our reply attach below a clear photo of your broken jewellery.
2. Include in your email the date it was purchased, along with your order number.
3. Finally don’t forget to include a clear description of how your jewellery was broken.
Once we’ve received your email, we’ll review all of the information and get back to within 2 working days to let you know if we can repair it.
If repairing the jewellery is possible, we ask you to package it up carefully, including a note with your contact details, order number and the repair needed. We recommend you send your item using a tracked service to the address specified in the email we’ll send to you.
When your jewellery arrives we’ll get in touch to take any repair payment. Please allow up to 14 days for your repair.
I’VE CHANGED MY MIND ABOUT AN ITEM I BOUGHT ONLINE. CAN I RETURN IT?
Yes, so long as it is unworn and you can provide proof of purchase, you can return your item within 14 days, and choose from a full refund or exchange.
Please package it up and include a note with your contact details, order number and the reason for your return. The item must be unworn, in its original packaging and wrapped carefully so it doesn’t get damaged on its journey. We recommend you send your item using a tracked service to the address specified in the email we’ll send to you.