Frequently Asked Questions

WHAT METHODS OF PAYMENT ARE ACCEPTED?

You can choose to pay with your Visa, Mastercard, American Express Credit Cards via PayPal. You can also use Postepay or Bank Tranfers.
If you’re using Paypal, you’ll be redirected in a few seconds to the Paypal Online Payment Service page which has a secure and protected connection.
If you choose to use Postepay or Bank Transfers, at the end of the order you’ll receive an email with the bank datas to do the transfer or the payment via Postepay.
In the “reason for payment” section has to be reported: number and date of the order placement, name and surname of the holder (if it’s different from the owner from which comes the transfer).
The customer should send a proof of the bank transfer / payment sending a copy via email (you can reply at the email we’ll send to you after the order placement).
As soon as we receive the amount deposit on our bank account, we’ll ship the order.

DO I NEED TO SIGN UP TO BUY?

No, you don’t. You can purchase an item also if you don’t have an account on our website.

HOW MUCH IS SHIPPING AND HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

You can read the shipping informations on the “Delivery” page.

HOW DO I GET A REFUND? HOW DO I RETURN / EXCHANGE ITEMS?

You can read our refund policy on the “Returns”  page.

CAN I CHANGE MY SHIPPING ADDRESS?

For informations drop a line on our Contact Form.

I MISSED MY DELIVERY.

Don’t worry, our delivery service should have left a card telling you how to collect your parcel or re-arrange a delivery. If it’s already been sent back to us, we’ll get in touch when it arrives to arrange a second dispatch.

CUSTOMER FEEDBACK.

We really value our customers and your experience with us. We always welcome your comments to help us improve our service, so please drop us a line to let us know how we are doing.

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